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Ibm Mastery Tests M2110-670 Study Prometric & Preparation

Real Sheets M2110-670 Silver Value Pack

Real Sheets M2110-670

M2110-670 is IBM certification exam that covers all objectives of (IBM IBM SVP Primary Support Provider Mastery Test v1 Exam). By passing M2110-670 exam; you will become IBM Mastery Tests certified and can get higher paid jobs in IT market. To help you pass M2110-670 certification; Real Sheets introduced M2110-670 Silver Value Pack that contain M2110-670 Real Test Questions, M2110-670 Online Testing Engine and M2110-670 Application Software products. All the products contain 25 questions and answers as multiple choice questions (MCQ's) or single choice questions (SCQ's). These Q&A's are with 100% pass and money back guarantee within 60 days from purchase date. Real Sheets recommends you to prepare M2110-670 exam questions at-least 7 days before you take actual exam. You can save $14 now at Real Sheets!

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Question :
What is required of the customer when a Primary Support Provider wishes to escalate an issue to IBM Customer Support?

  1. The customer must open a Problem Management Report (PMR) through the Service Request (SR) Portal.
  2. The customer must grant IBM Customer Support access to their systems so they can upgrade their software.
  3. There is no customer requirement, the Primary Support Provider will escalate the issue to IBM Customer Support
  4. The customer must install the latest version and patches of the software before IBM Customer Support can be engaged.
Answer : C

Question :
What steps should a Primary Support Provider take before escalating an issue to IBM Customer Support1?

  1. Ask the customer to download product documentation
  2. Forward emails from the customer to IBM Customer Support
  3. Run IBM Support Assistant Lite, get all MustGather information, search the IBM Knowledge Base
  4. All of the above
Answer : C

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